Frequently Asked Questions
Everything you need to know about your Billabong orders and products.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy?
We offer free returns within 30 days of purchase for most items. Products must be in original condition with tags attached. Swimwear and wetsuits must have the hygiene liner intact.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I care for my Billabong wetsuit?
To extend the life of your wetsuit, rinse it with fresh water after every use, avoid direct sunlight when drying, and never use a washing machine or dryer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
Is there a warranty on your products?
Yes, our wetsuits and certain technical gear come with a limited warranty against manufacturing defects. Please visit our Warranty page for specific details on coverage durations.