Returns & Exchanges

At Billabong, we want you to be completely satisfied with your purchase. If you are not happy with your gear, you can return or exchange eligible items within 30 days of purchase provided they are in original, unworn condition with tags attached.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided via email.

• 3.
  Pack Your Items

  Securely pack your items in the original packaging if possible, ensuring all original tags and liners remain intact.

• 4.
  Drop Off and Track

  Drop off your package at any authorized carrier location and keep your tracking number to monitor your refund status.